Dexcom Recall
Attention: Valued Dexcom Customer,
We are contacting you as Dexcom has become aware that users of certain G6 Receivers may experience an issue where alarm/alerts may not function as designed. In such instances, the alarm/alert may be missed or delayed. We have identified the source of the issue and will be releasing a software update to solve this. Please read this message, as it will help you identify if your Dexcom G6 receiver is in need of a software update.
Details on Affected Devices:
This Urgent Medical Device Correction applies ONLY to users of Dexcom G6 Receivers with the part number listed in Table 1 below (refer to images toward the end of this notice):
Part Number: MT24078
Skus affected: STK-OE-001, STK-OM-001, STK-OR-001, STR-OM-001, STR-OR-001
Description: Dexcom G6 Receivers
Description of the Problem:
Users of the Dexcom G6 Receiver with the impacted software have reported an issue which manifests as follows
You can download the full details here: Dexcom Recall