Recalls & ImportantSafety Updates
Stay informed about product recalls, safety alerts, and important updates affecting medical supplies. Your safety is our priority.
Safety Alerts & Recalls (4)
Inset 1 Infusion Set for iLet Users - Transition Guide
These resources are to help you transition safely and confidently to using the Inset 1 infusion set with your iLet. There are both photo and video resources, depending on your preference. You can also review the Instructions for Use available in the infusion set box.
Important Focus Areas for Success
Avoid lifting the infusion set from the serter
- Be gentle when unwinding the tubing and removing the backing paper from the adhesive.
- Place tubing into the tubing notch after the serter spring has been pulled back for insertion.
- It's important to twist and then pull the blue needle guard from the introducer needle.
- Before inserting, be sure the soft cannula is below the tip of the introducer needle.
Removing the serter correctly
- Grasp the white center portion (not the larger outer round portion) and pull straight back.
- Do not roll the hand/wrist to either side.
If the set comes off the introducer needle
- Do not reset it.
- Use a new Inset 1 and call Customer Service for a replacement for the unusable set.
High glucose alert (>300 mg/dL for 90 minutes)
- This may indicate that the Inset 1 is not working well and needs to be changed.
- Take action if you receive this alert to be sure you are receiving insulin from the iLet.
- Follow your ketone action plan as needed.
You don't have to do it alone!
The One Source Medical Group Team is available Monday - Friday, 8am - 5pm EST.
1-833-776-8723DermaRite Industries Expands Voluntary Nationwide Recall Due to Potential Burkholderia cepacia Contamination
DermaRite Industries has expanded their voluntary nationwide recall affecting their product line due to potential bacterial contamination. Patients and healthcare providers should immediately stop using affected products.
Affected Products:
- DermaRite wound care products
- Various DermaRite skincare items
Recommended Actions:
- Stop using affected products immediately
- Contact your healthcare provider if you have concerns
- Return affected products to place of purchase
Dexcom: Urgent Medical Correction June 2025
URGENT: Dexcom G6 and G7 Receiver Safety Notice. Important information for users of Dexcom G6 and G7 receiver devices regarding potential display issues that may affect glucose readings.
Affected Products:
- Dexcom G6 Receiver
- Dexcom G7 Receiver
Recommended Actions:
- Review the safety notice from Dexcom
- Check your receiver for the affected lot numbers
- Contact Dexcom support if you have an affected device
Dexcom G6 Receiver Recall
Dexcom has identified an issue with certain G6 Receivers (Part Number: MT24078) that may cause safety concerns. Users with affected receivers should contact Dexcom for a replacement.
Affected Products:
- Dexcom G6 Receiver (Part Number: MT24078)
Recommended Actions:
- Check if your receiver has the affected part number
- Contact Dexcom at 1-888-738-3646 for a replacement
- Continue using your CGM system with your smartphone app if available
Other Updates
Abbott Discontinuation of FreeStyle Libre 2 and FreeStyle Libre 3 Sensors
Abbott is discontinuing the FreeStyle Libre 2 and FreeStyle Libre 3 sensors as part of a product transition to newer technology. Patients should work with their healthcare providers to transition to the FreeStyle Libre 3 Plus.
Affected Products:
- FreeStyle Libre 2 Sensor
- FreeStyle Libre 3 Sensor
Recommended Actions:
- Contact your healthcare provider about transitioning
- Review FreeStyle Libre 3 Plus as a replacement option
- Contact One Source for assistance with the transition
Questions About a Recall?
Our team is here to help you understand how recalls may affect your supplies and assist with finding alternatives.